Support

Subscriptions are managed by Apple. On your iPhone open Settings → [your name] → Subscriptions → Oye and choose Cancel. Cancel at least 24 hours before the end of the trial or current period to avoid the next charge. You keep access until the period ends. We can’t cancel it for you because Apple holds the billing.

Open the app, go to You → Settings → Subscription and tap Restore Purchases, or use the Restore link on the subscription screen. Use the same Apple Account you subscribed with.

Both plans start with a 7-day free trial. Cancel before it ends and you pay nothing. There is one free trial per person across both plans, and any unused part is forfeited if you subscribe early.

In the app: Settings → Account → Delete account. It removes your account and synced data. Or email us from your account address and we will do it. Deleting your account does not cancel a subscription, so cancel that in iOS Settings too. More in the Privacy Policy.

Check your connection and try again. Clips stream from YouTube, so a clip can stop working if its owner makes it private or deletes it. Oye hides those automatically, but if one is stuck, email us with the clip’s title or channel and we will remove it.

Thank you. Email support@oyedownload.com with the clip, the line and what is wrong, and we will fix it. For AI tutor answers, use the thumbs or stars on the answer.

Mexico, Spain, Río de la Plata (Argentina), Colombia and the Caribbean, with Chile and Peru as clips for them are added. Pick yours during setup and change it any time in Settings.